As part of the implementation of our services, we may directly or indirectly process personal data about you as a user of our services. Favou. com, with its registered office at Hyacint 119 in Voorhout, can be described as the “controller” for the processing of personal data in this context. This privacy policy describes how we handle your personal data. We process your personal data in accordance with the provisions of Dutch and European data protection law, including the General Data Protection Regulation (GDPR).

Applicability

This privacy policy applies to all data that Favou. com collects and processes from its users through the use of the Favou. com website.

Favou. com also processes personal data from online shops that want to offer products on the Favou. com platform. You can find all information about the processing of this personal data in Article 8 “Personal data from online shops”.

If a purchase contract is concluded between you and an online shop via the Favou. com platform, the online shop will also process your personal data and be considered the controller. Check the privacy policy of the relevant online store to find out more about how they handle your personal data.

changes

This privacy policy is subject to change to ensure compliance with applicable laws and regulations. Changes will be announced on the website.

Below you will find an overview of all topics contained in this data protection declaration. By clicking on it you will be taken directly to the relevant topic.

1. Favou. com contact information

You can reach us using the following contact details:

Favou. com
Hyacint 119
2215 CT Voorhout
Netherlands
info@favou. com

2. Types of personal data

In order to be able to offer certain services, Favou. com processes personal data. This includes, but is not limited to, actively provided data such as: name, address, gender, email address, telephone number and bank or credit card details. In addition, passively provided data such as your IP address is processed.

We use this data to compile statistics and analyzes about the use of our website, to improve the user experience for you as a visitor, to display relevant advertising and to optimize the performance of our website. We will not collect more personal information than is necessary to provide our services and/or the purposes described in this privacy policy.

3. Purposes of processing by Favou. com

Favou. com may use your personal data to facilitate an order from one or more online shops and to store the contents of your shopping cart. If necessary, your name, address and contact details will be passed on to the online shop or sales partner to confirm and/or deliver your order. Favou. com may also use your personal information to contact you to let you know that you have unpaid products in your shopping cart, to evaluate their service or in connection with a complaint you have made. Favou. com may also share your information with their customer service.

If payment for an order is made via Favou. com's shopping cart option, your bank or credit card details will also be used. To process payments, Favou. com works with one or more payment service providers (“PSP”) with whom this data is also shared.

Favou. com also offers the option to create an account. This is not mandatory. This personal account allows you to place and pay for orders from online stores without re-entering your details each time. The order and payment are then linked to the data in the account. You can also view your order history.

If you have signed up for our newsletter, you will be informed about innovations and/or changes to our service and will regularly receive our newsletter. If you no longer want your personal data to be used for marketing activities, you can let us know at any time. You can do this by emailing info@favou. com or by changing your settings in your account. We will then ensure that you no longer receive marketing communications from us.

If you take part in a competition or promotion, we will also ask for your personal data. This allows us to store participant data, notify winners and measure response to the campaign. Once the campaign has been completed, your data will be deleted unless you have also registered for our newsletter.

Favou. com processes your personal data based on the following legal bases:

• Execution (or preparation) of the contract with you; or
• Legitimate interest, where Favou. com's legitimate interest is the proper functioning of the website; or
• Consent.

If the processing of your personal data is based on consent, you have the right to withdraw this consent at any time.

4. Retention of personal data

We will not keep your personal data longer than is permitted by law and necessary to achieve the purposes for which we obtained the data or for the period for which you have given us your consent. For personal data required for accounting, Favou. com has a retention period of 7 years.

5. Processing of personal data

Favou. com processes personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). We may use third parties to carry out our services (e. g. Delivery) and other business activities. We will not sell or share personal information with third parties unless necessary for order processing, payment processing, or required by law.

6. Third Party Advertising and Cookies

In order to operate the website as optimally as possible and to serve visitors in the best possible way, Favou. com uses cookies. Third party advertisements are also displayed on the website.

In this context, data is collected about your visit to our website, such as visit frequency, browser type, pages visited and length of visit. Favou. com uses this information to improve the user-friendliness of the website.

The website also allows you to share product pages via social media such as Facebook, Pinterest and Twitter. This allows the operators of these social media sites to collect certain information about you. Favou. com has no influence on this. Please consult the privacy and cookie policies of these social media platforms before using this feature.

7. Personal data from online shops

We process personal data from online shops that want to use the Favou. com platform. This is personal data that Favou. com receives directly or indirectly from the online shop, such as: name, function, gender, business address, telephone number, login details (password and email address), order information, (business) bank account number, billing details, payment and chat history, product data. In addition, we process the IP address that we receive indirectly from the online shop.

The personal data is processed for correspondence with online shops and for invoicing, including sending payment reminders. We also process personal data for logging into the Favou. com platform and for content optimization on the website. The legal basis for these purposes is:

• The execution of the contract with the online shop; and
• Legitimate interest, whereby the legitimate interest is the optimization of the website.

The personal data of the online shops will not be kept longer than is permitted by law and to achieve the purposes