Satisfaction Guarantee After you receive the diaper bag, if you have any quality problem, then contact us by email. Please don't worry, we have an excellent customer service team for you. Multifunctional, cool stylish: it can be used as a backpack, handbag or changing bag. You can also hang the backpack with our free stroller hooks to free your hands so you can take care of your baby with full attention. Special black printed fabric, is beautiful, fashionable, you can easily become a special cool mother or a cool dad. Waterproof and durable: this baby bag is made of polyester waterproof matte film Oxford cloth with a high density. It is easy to clean and wipe so you don't have to worry about drinks spilling on it. LARGE CAPACITY & MULTIPLE COMPARTMENTS The smart organizer system helps to keep important baby things organized as it has 13 compartments to store all the items, so you can easily find the necessary things. COMFORTABLE AND PRACTICAL The padded straps help to reduce the pressure from the backpack, so you can enjoy the precious leisure time with your families. With lightweight but generous space, you can carry it for travel, camping, vacation or shopping.