Data protection

In the course of carrying out our services, we may process personal data from you as a user of our services directly or indirectly. Favou.com, with registered office at Hyacint 119 in Voorhout, may be designated as the “controller” for the processing of personal data in this context. This Privacy Policy describes how we handle your personal information. We process your personal data in accordance with the provisions of Dutch and European data protection law, including the General Data Protection Regulation (GDPR).

This privacy policy may be amended to ensure compliance with applicable laws and regulations. Changes will be announced on the website.

Hereafter, you will find an overview of all topics contained in this privacy policy. By clicking on it, you will be guided directly to the appropriate topic.

1. Contact information of Favou.com

You can contact us at the following contact details:

Favou.com
Hyacint 119
2215 CT Voorhout
Netherlands
[email protected]

. Types of Personal Data

In order to provide certain services, Favou.com processes personal data. This includes, among other things, actively provided data such as: name, address, gender, email address, telephone number and bank or credit card details. In addition, passively provided data such as your IP address is processed.

We use this data to compile statistics and analyses about the use of our website, to improve the user-friendliness for you as a visitor, to display relevant advertising and to optimize the performance of our website. We will not collect any more personal data than is necessary for the provision of our services and/or the purposes described in this Privacy Policy.

3. Purposes of processing by Favou.com

Favou.com may use your personal data to enable an order with one or more online shops and to store the content of your shopping cart. If necessary, your name, address and contact details will be forwarded to the online shop or the sales partner for the confirmation and/or delivery of your order. Favou.com may also use your personal information to contact you and to inform you that you still have unpaid products in your shopping cart, for the evaluation of their service, or in connection with a complaint submitted by you. Favou.com may also share your information with their customer service.

If an order is made through the Favou.com shopping cart option, your bank or credit card details will also be used. For the processing of payments, Favou.com cooperates with one or more payment service providers (“PSP”) with whom this data is also shared.

Favou.com also offers the possibility to create an account. This is not mandatory. Through this personal account, you can place and pay for orders from online shops without re-entering your data each time. The order and payment will then be linked to the data in the account. In addition, you can view your order history.

If you have signed up for our newsletter, you will be informed about innovations and/or changes to our service and will receive our newsletter regularly. If you do not want your personal data to be used for marketing activities, you can inform us at any time. You can do this by emailing [email protected] or by changing your settings in your account. We then ensure that you no longer receive marketing communications from us.

If you participate in a competition or promotion, we also ask for your personal data. This allows us to store the participant data, notify the winners and measure the response to the action. After completing the action, your data will be deleted again, unless you have also registered for our newsletter.

Favou.com processes your personal data on the basis of the following legal basis:

• Execution (or preparation) of the contract with you; or
• Permissionable interest, whereby the legitimate interest of Favou.com is the proper function of the website; Retention of personal data

  We will not retain your personal data for longer than is permitted by law and will be necessary for the achievement of the purposes for which we have received the data, or for the period for which you have given us your consent. For personal data required for accounting, Favou.com has a retention period of 7 years.

  5. Processing of personal data

  Favou.com processes personal data in accordance with the provisions of the General Data Protection Regulation (GDPR). We may perform our services (e.g. B. Delivery) and to include other business activities of third parties. We will not sell or disclose personal data to third parties, unless this is necessary for order processing, payment processing or required by law.

  6. Advertising by third parties and cookies

  In order to operate the website as optimally as possible and to serve the visitors in the best possible way, Favou.com uses cookies. Ads from third parties are also displayed on the website.

  In this context, data about your visit to our website is collected, such as frequency of visits, browser type, pages visited and duration of visit. This information is used by Favou.com to improve the user-friendliness of the website.

  On the website, it is also possible to share product pages via social media such as Facebook, Pinterest and Twitter. This allows the operators of this social media to collect certain information about you. Favou.com has no influence on this. Please consult the privacy and cookie policy of this social media before using this feature.

  7. Personal data of online shops

  We process personal data of online shops that want to use the Favou.com platform. It is personal data that Favou.com receives directly or indirectly from the online shop, such as: name, function, gender, business address, telephone number, login details (password and email address), order information, (business) bank account number, invoice data, payment and chat history, product data. In addition, we process the IP address that we receive indirectly from the online shop.

  The personal data is processed for correspondence with online shops and for invoicing, including the sending of payment reminders. We also process personal data for logging in on the Favou.com platform and for content optimization on the website. The legal basis for these purposes is:

  • The execution of the contract with the online shop; and
  • Legitimate interest, whereby the legitimate interest is the optimization of the website.

  The personal data of the online shops will no longer be stored than legally permissible and for the achievement of the purposes,